Forsyth County Courthouse: Modernizing Court Operations
and Public Access Through Digital Wayfinding and Court Dockets
Industry:
Government, Public Sector & Municipal Facilities
Solution Type:
Digital Wayfinding, Public Information Displays, Digital Court Dockets
Overview
Evogence partnered with Forsyth County Courthouse to digitize the visitor experience through integrated wayfinding, court docket displays, and self-service information kiosks. Building on previous campus-wide initiatives, the solution improves visitor satisfaction while reducing staff workload throughout the courthouse.
Challenges
- Lack of a centralized, real-time court docket across the building
- Long queues for basic information and paper form completion
- Visitor frustration is driven by confusion and extended wait times
Key Benefits
- Clear court docket visibility across multiple floors
- Faster visitor navigation through digital wayfinding
- Reduced staff workload via self-service kiosks
- Real-time updates through centrally managed digital screens
Our Approach
Evogence structured the courthouse experience around clarity, self-service, and real-time information reducing staff workload and wait times while ensuring critical information remained easy to find and consistently up to date for visitors and employees alike.
What We Delivered
Visitor Impact
Easier navigation across
the courthouse for visitors
Clear, centralized access
to the daily court docket
Reduced workload
for front desk staff
Improved visitor satisfaction through real-time information
Client Testimonial
“The new digital solutions have made a real difference in how our courthouse operates day to day. Visitors can find information on their own, which has significantly reduced pressure on our staff and freed up time to focus on higher-priority tasks. The overall experience for both employees and visitors has noticeably improved.”
James M. Weldon,
Capital Projects Manager
Conclusion
By partnering with Evogence, the Forsyth County Courthouse transformed its public-facing environment into a clearer, more efficient digital experience—streamlining daily operations, reducing visitor friction, and improving access to critical information.