Forsyth County Freedom Park Campus: Simplifying Public Services Through Smart Technology
Industry:
Government, Public Sector & Municipal Facilities
Solution Type:
Queue Management System, Digital Wayfinding, Public Information Displays, Room Reservation Screens, Digital Signage
Overview
Evogence partnered with Forsyth County to deliver a fully connected digital ecosystem for the Freedom Park Campus, enabling a seamless, one-stop experience where visitors can access services efficiently, navigate the facility with ease, and interact with multiple departments in a unified environment.
Key Advantages
- Reduced staff workload with the digital queue management
- Clear room availability and meeting scheduling
- Ensuring public awareness with open access to public notices
- Fewer questions through wayfinding and messaging
- Stronger brand identity and more engaging environment
Core Challenges
- Lack of clear visibility into service order and timing
- Limited navigation guidance across all floors of the facility
- Meeting room conflicts due to lack of calendar synchronization
- Limited access to agendas, reports, department contacts, etc.
Our Approach
Evogence built on its experience with multiple Forsyth County projects to maintain consistency across environments while enhancing the technology behind each solution. The focus was on simplifying the use of all solutions for both staff and visitors, creating an intuitive and efficient experience.
What We Delivered
Visitor Impact
Shorter wait times and less time spent in queues
Easy navigation across the facility
Access to essential information: fees, forms, contacts
Greater transparency in meeting agendas and reporting
A stress-free experience without bureaucracy
Client Testimonial
“We are consolidating so many services. […] I think it’s much more important for a citizen to be able to go into the county and get as many services as they can have done in one place and have the interactivity between the different departments to speed up the process for everybody.”
Kerry Hill,
District One Commissioner, Forsyth County
Conclusion
By partnering with Evogence, Forsyth County turned the Freedom Park Campus into a new chapter in public service delivery. What was once associated with long queues, difficult communication, and wasted time just to obtain a single document is now a unified, efficient environment where both staff and visitors feel comfortable.