Frisco City Hall:
Simplifying Public Navigation Across a Five-Floor Facility
Industry:
Government, Public Sector & Municipal Facilities
Solution Type:
Digital Wayfinding, Interactive Information Kiosks, Municipal Facilities Directory
Overview
Evogence partnered with the City of Frisco to improve the overall visitor experience at City Hall, reducing confusion, supporting self-service access to information, and minimizing staff workload through a more organized and intuitive public environment.
Key Advantages
- Lower staff workload through self-service assistance
- Easier navigation across all five City Hall floors
- Instant access to department information and contacts
- Better visitor awareness of City Hall events
- Clear access to municipal facility information
Core Challenges
- Complex navigation across a large multi-floor facility
- Difficult orientation between departments and public spaces
- Limited access to department information, events, and facilities
- High dependency on staff for basic visitor guidance
Our Approach
Evogence built on its previous work with the City of Frisco, bringing a strong understanding of the city’s branding and visitor experience expectations. The kiosks were strategically positioned for maximum visibility and designed to remain accessible and intuitive for all visitors.
What We Delivered
Visitor Impact
Higher engagement with City Hall events
Less time spent using stairways to find departments
No need to ask staff for department hours and contacts
Easy access to other facilities information in one place
More inclusive visitor experience
Client Testimonial
“Our goal with the City Hall remodel was to create a more welcoming and intuitive experience for residents and visitors while improving operational efficiency for staff.”
Wes Hicks,
Facilities Project Manager, City of Frisco
Conclusion
Evogence helped Frisco City Hall create a more modern and connected visitor experience through interactive wayfinding. The implementation improved navigation throughout the facility, simplified access to public information, and reduced reliance on staff assistance while supporting a more inclusive and efficient environment for visitors.
Ready to improve navigation and visitor engagement in your facility?
Let’s build a more intuitive public experience together.