Lumos Social: Modernizing Prize Redemption for the High-Volume Entertainment Venue
Industry:
Leisure & Family Entertainment
Solution Type:
Prize Redemption, Queue Management, Automated Order Fulfillment
Overview
Lumos Social partnered with Evogence to modernize its prize redemption experience within a high-energy social entertainment venue. Evogence delivered the integrated redemption ecosystem that streamlined ordering, fulfillment, and pickup— turning a traditionally congested prize counter into a smooth, scalable, guest-friendly flow.
Challenges We Addressed
- Long redemption lines created guest frustration and bottlenecks
- High staff workload limited focus on other tasks
- No real-time visibility into prize availability or inventory status
- Manual prize counting and fulfillment slowed pickup and caused errors
Key Benefits
- Faster prize redemption using kiosks or mobile devices—no app required
- Shorter redemption lines during peak hours with locker-based prize pickup
- Order readiness visibility via broadcast screens and SMS
- Improved staff efficiency with centralized order and inventory management
Our Approach
Evogence streamlined Lumos Social’s prize redemption by replacing manual, labor-intensive workflows with a fully automated, self-service redemption flow. The solution was designed specifically for high-volume arcade and family entertainment environments—focused on increasing throughput, minimizing wait times, and creating a clean, organized pickup experience for both guests and staff.
What We Delivered
Visitor Impact
Faster prize redemption and reduced wait times
Repeat visits driven by loyalty points
Higher guest satisfaction & positive feedback
Revenue growth through smoother operational flow
Lower labor costs through automation
Client Testimonial
“In partnership with Evogence, we created something truly game-changing: the prize center carousel system—this is Amazon on steroids. Now, every product has a QR code, and guests can redeem prizes using a kiosk or their phone. We eliminated long lines and guests are no longer worrying about the kid in front of them who has 100 lollipops, and an employee must count them out. They simply scan, buy, and pick up their prize fast.”
Michael Hernandez,
General Manager, Lumos Social
Conclusion
Through its partnership with Evogence, Lumos Social transformed a traditional, manual prize counter into a fully automated, guest-centric redemption experience. By combining self-service, queue management, and modernized fulfillment workflows, Lumos Social unlocked higher throughput, improved guest satisfaction, and new revenue potential—without increasing staff workload.