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- Added the button for manual report recalculation after setting the appropriate filters for performance reports.
- Placed all the labels to the right side of checkboxes.
- Added a capability to set playback schemes for year quarters.
- Enhanced Queue Management System and added a capability to register and manage appointments.
- Added a parameter regulating automatic agent logout on the tablet with AS Mobile Enterprise.
- Created the day and week view modes for appointments.
- Created the dashboard for viewing aggregated information about appointments.
- Created the calendar block for viewing appointments scheduled for the current period.