info@evogence.com
888-376-6839
Close

Queue Management: Get the most out of every customer visit

Manage perceived wait time and free your customers to explore products and services, while efficiently connecting to appropriate service agents.

[Ei]-powered queue solutions elevate customer experience beyond lines, crowds and the frustration of wait times. Enable your customers or patients to set appointments, enter pre-queue or reserve a spot at workshops from any place and any time. Integrate our reservation module within your existing website and mobile app, or brand one of our available template modules for simple yet effective and quick roll out.

Provide check-in options via on-site kiosks, customer service agents at registration desks or a greeter with a tablet. Distribute automated reminders, notifications and alerts via mobile apps, text messages or overhead screens. Automatically route customers to appropriate employees based on their reason for visiting or demographic criteria, perhaps even grouping customers looking for similar answers to be served at once. Or direct people to the best-placed specialist to help. Empower location managers to monitor live queues, escalate or re-assign customers, as well as review comprehensive analytics on customer wait times, employee productivity and customer interaction.

With no subscription or monthly fee requirements, [Ei] Queue™ offers both a functional and affordable solution for enhancing your customer experience.

Key Applications and Features

VIRTUAL
QUEUING

LINEAR
QUEUING

APPOINTMENT
SCHEDULING

CHECK-IN AND
REGISTRATION KIOSKS

BRANDED OR EMBEDDED
MOBILE APP

BRANDED OR EMBEDDED
WEB PORTAL

QUEUE BROADCAST
SCREENS

EMPLOYEE MOBILITY
AND POS WIDGET

IOT TRAFFIC AND
DWELL SENSORS

Project Highlights

DIgicel

Nullam luctus mauris in fringilla porta. Nunc urna nibh, facilisis a elit sit amet, dictum consequat odio. Nulla at libero hendrerit, ultricies urna sed, porta ante.

Bluegrass Cellular

Regional wireless carrier with locations, distributed throughout state of Kentucky, enabled retail location employees to perform in-store queue registrations and tracking, access knowledgebase information on diverse variety of products and services as well as  schedule appointments for upcoming weekly workshops and seminars

Charter

Enabled with [Ei]-based iOS and Android tablets, retail workforce managers and supervisors are able to receive real-time mass communications with corporate guidance, monitor and engage customers during virtual process as well as perform ongoing observations and capture quality of  interactions between customers and employees.

Contact Us

CAPTCHA image

* These fields are required.

Phone: 888-376-6839, E-mail: info@evogence.com
2080 Silas Deane HWY, Rocky Hill, CT 06067