Services: Go beyond the hardware and software with Evogence
Need assistance to take your customer engagement up a notch? Broaden your reach with our wide range of additional services to help you make the most of your [Ei] installation.
You’ve already chosen the [Ei] platform as the route to expanding your customer engagement. What next? We make it easy to install everything yourself, and to create your own captivating content. But if you want to go beyond that to maximize your investment, why not leverage our decades of experience at helping clients not only fulfil, but exceed their customers’ expectations?
We offer an expansive range of services, from planning and setting up your infrastructure for the best placement of kiosks/screens that achieve the greatest impact, right through to creating and managing your content, rapidly designing custom apps and physical displays, or analyzing business metrics to help boost your sales. We are much more than the technology behind your vision, let us help you give it life by integrating it seamlessly into the fabric of your business.
Deployment planning and scheduling
Let us take the drudgery out of planning your installation. From on-site meetings to complete deployment phasing plans, we will help your installation run smoothly, efficiently and with minimal disruption.
Alignment of business/marketing goals
Before embarking on a digital media strategy, we can help align your business and marketing aims with our solutions to optimize the manner in which your brand and products are promoted.
SCREEN AND SENSOR
Investing in screens and [Ei] Sensors™ for tracking and display of interactive content is no good if the hardware is out of reach or virtually invisible to customers. Let us help you plan where to place your kiosks for maximum impact.
Traffic/dwelling capture and analysis
We can analyze your retail space or venue and offer advice on where to place sensors to best track customer and employee movement patterns. As the data is being captured we can help you leverage it to maximize use of your environment.
CUSTOMER EXPERIENCE AND
If you’re not sure which of our wide range of apps would best suit your market, we can help. Based on your customer demographic, we can demonstrate one of our existing templates to customize with your brand, or rapidly design a new one just for you.
Access and route planning
Getting customers in and out of your facility in the most efficient manner takes planning. So does ensuring they’re directed past your products and they have an opportunity to interact with them. We can help you design and plan your space.
Data and electrical infrastructure inspection
Prior to installation, we can visit your facility to ensure that the data and electrical requirements are in place and optimized for your proposed setup. Any issues arising from this health check can be remedied before installation, saving time and expense.
Print and fixture integration review
If you have existing printed material, posters or other fixtures, we can help you seamlessly migrate this content into the digital domain. This includes forging a content production strategy for your brand.
Intelligence and performance measurement
Right from the start, you need to define how you are going to measure and collect statistical information to demonstrate campaign success rates and use that to drive ongoing change. We can assist with the analytics and recommend strategies for boosting sales.
Correct configuration of your wired and wireless networks are vital to ensure all features of your installation operate flawlessly. We can help, even offering solutions with direct access to our network from inside a firewalled host.
CONTENT LOAD AND
If you need a hand with uploading your content to [Ei] Nodes™ or configuring [Ei] Central™ for efficient content delivery, just ask. We can also help you build dynamic sequences and apps from your content to dazzle your audience.
AND SCHEDULE SETUP
Efficient delivery of your messages to the right customers at the right time is key to an effective campaign. With our extensive retail experience, we can help you assign the perfect content to your channels, frames and apps.
AND LIFECYCLE SETUP
Content needs to change to effectively engage customers. Designing campaign lengths, measuring their success, and capturing and logging metrics to support these aims is where we can help your business.
SENSOR, EVENTS AND
Configuration of sensor parameters, environmental triggers, and control over devices on the Internet of Things is another of our areas of expertise. We can help you set up complex object interactions for dynamic interactive displays.
EXPERIENTIAL APP DEPLOYMENT
While we make it easy to deploy and configure our broad range of interactive applications to your kiosks, [Ei] Nodes™ and tablets, if you would like our assistance in publishing or configuring apps, just ask.
CUSTOM INTERACTIVE APPLICATION DEVELOPMENT
Our range of app templates cover the majority of business needs. All can be customised and branded to put your products in the spotlight. But if you ever need a custom app to be designed, we offer this service with a lightning turnaround.
CONTENT MANAGEMENT AND OPTIMIZATION
If you don’t have the resources to actively keep your content up-to-date, we’re more than happy to do it for you, in line with your brand identity and marketing/business goals. Optimizing content for display is also one of our specialties.
NEW CONTENT DEVELOPMENT
We understand marketing and have decades of experience providing content to clients. If you wish to join them, talk to us about our content development service. Either to integrate with your existing brand material or to rebrand.
We can offer training for any of our products and services. Either on-site, at our offices, at a location of your choice, or over the Internet, whichever is most convenient for you.
TRAFFIC, DWELLING AND PRODUCT
We can offer assistance for the ongoing monitoring of the myriad sensors deployed in your installation, then helping you use that data to adjust your marketing messages and location of kiosks for the most impact.
Although our product resilience is exemplary, failure of hardware or other pieces of network infrastructure can impact your customers’ experience. We offer varying levels of support for monitoring and re-establishing your uptime.
AND PHONE SUPPORT
If you ever need us, there are many different channels of communication open so you can get in touch. Our knowledge base, email, chat support, phone support, and remote assistance are all part of the service.
For peace of mind, all of our hardware can be covered by extended warranties beyond the initial period, backed up by various levels of service delivery and replacements.
PLATINUM SUPPORT AND
Clients on our platinum support tier benefit from guaranteed turnaround times and enhanced levels of support, around the clock.
PROOF-OF-PLAY, TRAFFIC AND
PRODUCT PERFORMANCE REPORTS
If generating and analyzing logs and reports is not your idea of fun, let us do it. We’ll send you regular detailed breakdowns, with graphs, charts and tables of your media campaign performance and sensor data.
ONGOING CONTENT, KIOSK AND
INTELLIGENCE STRATEGY UPDATES
As technology progresses, we can keep you abreast of developments that would improve your return on investment. Monitoring your content, kiosk engagement and sensor data, we can optimize and refresh your campaigns to boost sales.
EXPANSION OF INTELLIGENCE
TO ADDITIONAL AREAS
If your campaigns are bearing fruit in one area, why not roll them out to other parts of your business? From capturing data and delivering fresh product campaigns, to app development and monitoring of employee training needs, we’re here to help.
Capture and track inventory, real estate, customer and sales force data to measure engagement and satisfaction. Correlate sales with employee data to identify training requirements or pinpoint underused areas of your stores.
Rewards and loyalty points schemes are popular with customers. We offer additional products and services that can help you manage and deploy such schemes, providing extra customer touch points that deliver a more personalized experience.
Allow your audience to explore your product or brand, and let them have fun. Educate and inform with interactive displays, apps, games and hands-on product interactions that deliver a seamless and engaging digital experience.
Link the [Ei] platform with your stock system and benefit from intelligent stock-level-related promotions. Low on a product? Stop the promotion automatically. Something selling poorly? Promote a discount to encourage sales, configured manually or based on custom rules.
POS AND ERP
Link the [Ei] platform to your point of sale terminals and ERP system to close the loop between the two ends of your business.
By linking the [Ei] platform to your customer database, you can benefit from knowing when customers interact with your products and offer relevant and timely follow-ups and promotions based on their browsing habits.
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