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[Ei] Queue: Intelligently manage waiting times, for happier customers

Increase customer satisfaction and loyalty to your brand with advanced queue management and appointment scheduling to optimize the in-store experience.

Waiting in line is one of those things customers dislike and it can create a negative retail experience. Turn your store into a more efficient environment with [Ei] Queue by letting your customers choose their appointments and be automatically notified when they’re due. Use this data to drive up-to-the-minute staff resource planning and wait time predictions for customers who drop in.

Combine it with our simple registration and appointment kiosks to free up agent time, collating all the appointment data and metrics in one central location. Or roll it out to your existing website or mobile app. Receive feedback from customers on their experience to refine the process for future visitors, as well as track and analyze queue trends across your stores by demographic, day, time or region.

Features and Benefits

TOUCH SCREEN
KIOSK INTEGRATION

Use [Ei] Queue on touch-screen kiosks for efficient visitor registration or appointment scheduling.

MULTI-LANGUAGE INTERFACE

Easily configure language selection for the queue registration interface to improve your visitors’ experience.

ON-SITE AND VIRTUAL
CHECK-IN

Provide your customers and visitors with many ways to check in and get notified about the expected servicing time.

FLEXIBLE APPOINTMENT SCHEDULING

Let your customers schedule appointments in advance and get notifications prior to appointment time, for fewer no-shows.

SEAMLESS INTEGRATION

Integrate the appointment schedule or queue registration forms into your existing website or branded mobile apps.

ENHANCED COMMUNICATION AND CUSTOMER ENGAGEMENT

Let your customers leave feedback on your services and engage visitors already queuing with entertaining and informative video content while they wait.

Contact Us

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Phone: 888-376-6839, E-mail: info@evogence.com
2049 Silas Deane HWY, Rocky Hill, CT 06067