[Ei] Queue: Intelligently manage waiting times, for happier customers
Increase customer satisfaction and loyalty to your brand with advanced queue management and appointment scheduling to optimize the in-store experience.
Waiting in line is one of those things customers dislike and it can create a negative retail experience. Turn your store into a more efficient environment with [Ei] Queue by letting your customers choose their appointments and be automatically notified when they’re due. Use this data to drive up-to-the-minute staff resource planning and wait time predictions for customers who drop in.
Combine it with our simple registration and appointment kiosks to free up agent time, collating all the appointment data and metrics in one central location. Or roll it out to your existing website or mobile app. Receive feedback from customers on their experience to refine the process for future visitors, as well as track and analyze queue trends across your stores by demographic, day, time or region.
Features and Benefits
TOUCH SCREEN
KIOSK INTEGRATION
Use [Ei] Queue on touch-screen kiosks for efficient visitor registration or appointment scheduling.
MULTI-LANGUAGE INTERFACE
Easily configure language selection for the queue registration interface to improve your visitors’ experience.
ON-SITE AND VIRTUAL
CHECK-IN
Provide your customers and visitors with many ways to check in and get notified about the expected servicing time.
FLEXIBLE APPOINTMENT SCHEDULING
Let your customers schedule appointments in advance and get notifications prior to appointment time, for fewer no-shows.
SEAMLESS INTEGRATION
Integrate the appointment schedule or queue registration forms into your existing website or branded mobile apps.
ENHANCED COMMUNICATION AND CUSTOMER ENGAGEMENT
Let your customers leave feedback on your services and engage visitors already queuing with entertaining and informative video content while they wait.
SINGLE ADMINISTRATION POINT
Manage queue workflows and accounts for multiple regions in one place: through [Ei] Central. Instantly deliver and install the same configuration to one or more queue management units across your business, or set up location-specific queue organization rules.
MULTI-KIOSK CONFIGURATION SUPPORT
Host and run [Ei] Queue on a single queue kiosk or distribute it across multiple kiosks for spacious facilities.
SECURE ROLE-BASED SYSTEM OPERATION
Take advantage of multi-level roles and PIN-based permissions for assigning suitable access rights to agents, managers and supervisors.
MANUAL AND AUTOMATED QUEUE ORGANIZATION AND CONTROL
Switch between manual or automatic agent assignment for efficient queue management and improved visitor service. Use intelligent agent assignment for visitors depending on their reason for visiting or agent proficiency.
MULTI-REASON VISIT HANDLING
Let agents service many customers at once who have all visited for the same reason, or direct visitors to agents specializing in particular areas.
MOBILE AND DESKTOP APPS
Give your service agents tablet/mobile applications for managing queue flow and servicing customers anywhere. Desktop queue management apps are also available.
CENTRALIZED DATA AGGREGATION AND PROCESSING
Obtain aggregated data from multiple retail locations on [Ei] Central and compare it against specific parameters to spot queue trends or opportunities for improvement.
REAL-TIME QUEUE DASHBOARD AND NOTIFICATIONS
Broadcast actual queue status and positions of your visitors within the queue. Keep customers engaged while queuing with informative content and relevant entertainment based on prior trends.
EASY WAIT TIME PREDICTION AND AUGMENTATION
Forecast the average in-queue wait time by analyzing reporting data for specific days of the week or periods of the day. Deliver critical notifications about abnormal service duration to managers exactly when they need it, or before.
QUEUE, AGENT AND LOCATION PERFORMANCE KPIs
Evaluate the queue flow, average wait time, queue length and other performance indicators at once. Measure agent activity and service efficiency to find where improvements can be made. Estimate the average and maximum location throughput, and redistribute agent resources for improved service quality.
EFFICIENT RESOURCE PLANNING
Allocate sufficient agent resources for fulfilling customer demands and completing all the scheduled appointments. Improve agent productivity through self-education and optimizing the service provision workflow.